Terms & Conditions

Welcome to Slipora. By accessing or using our website thelacelair.com and purchasing our products, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, do not use or access the Site or place any orders.

Acceptance of Terms

Use of the Site, browsing, or placing orders constitutes your acceptance of these Terms and Conditions, our Privacy Policy, Return & Exchange Policy, Delivery Policy, and Cancellation Policy as applicable.
We may update these Terms and Conditions from time to time; the “Last updated” date will reflect changes. Continued use after updates implies your acceptance of the revised terms.

Eligibility

You must be at least 18 years old to place an order or create an account. By using our Site, you represent that you meet this age requirement.
You agree to provide accurate, current, and complete information when creating an account or placing an order, and to maintain and promptly update it as needed.

Account & Security

If you register an account, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or any applicable laws.

Product Information & Pricing

We strive to display product details (descriptions, colors, sizes, images) as accurately as possible. Actual product appearance may vary due to display settings or slight manufacturing differences.
Prices and availability are subject to change without notice. We reserve the right to correct pricing errors or inaccuracies, and to refuse or cancel any orders placed for products listed at incorrect prices.
All prices are in [currency] and exclude applicable taxes and shipping charges, unless otherwise stated.

Order Acceptance & Confirmation

Receipt of an order confirmation email does not guarantee acceptance of your order. Order acceptance and the completion of sale occur when we send a shipping confirmation.
We may decline or cancel an order for any reason (e.g., out-of-stock items, pricing errors, suspected fraud). If payment has already been made, we will refund the amount.

Payment

Payment must be made via the methods offered on the Site at checkout. All payments are processed through secure, PCI-compliant gateways. We do not store full payment card details on our servers.
You authorize us (or our payment processor) to charge the order amount plus any applicable taxes and shipping fees.
In case of payment failures or disputes, we reserve the right to suspend order processing until resolution.

Prices, Taxes & Shipping Fees

Applicable taxes (GST or other) will be calculated and displayed at checkout based on your shipping address and local regulations.
Shipping fees depend on delivery location and chosen shipping method; these are displayed at checkout.
Any customs duties or import taxes for international orders are borne by the customer unless otherwise specified.

Delivery

Our Delivery Policy applies: orders are processed within 2 business days, typically delivered within 7 to 8 business days (actual times may vary by location). A tracking ID will be shared via phone number and email once shipped.
Delivery estimates are not guaranteed; delays due to courier issues, customs clearance, natural events, or other factors may occur. We are not liable for delays beyond our control.

Cancellation, Returns & Exchanges

Our Cancellation Policy allows cancellation by contacting customer support within 6 hours of placing the order, except if the order is already processed.
Returns are not accepted due to the nature of products. Exchanges are possible for non-lingerie items in cases of damage, wrong item, or size issues—contact or WhatsApp us at +91 77568 88462 within 24 hours of delivery with unboxing proof and original packaging.
Lingerie items (underwear, intimate wear) are non-exchangeable and non-returnable for hygiene reasons.
Ineligible exchanges or cancellations will not be processed; no refunds except as required by law or in case of order cancellation by us.

User Conduct

You agree not to use the Site for any unlawful or prohibited activities, including but not limited to infringing intellectual property rights, transmitting harmful code, or posting offensive content (e.g., in reviews).
When leaving reviews or comments, you must ensure that your content is truthful, respectful, and lawful. We reserve the right to remove or edit any user-generated content that violates these Terms.

Intellectual Property

All content on the Site—text, images, logos, designs, trademarks—is owned or licensed by [Your Company Name]. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.
You grant us a non-exclusive, royalty-free license to use any content you submit (e.g., reviews, photos) for marketing, promotional, or other business purposes.

Privacy

Our Privacy Policy governs how we collect, use, and protect your personal information. By using the Site, you consent to those practices.

Promotions & Offers

Any discounts, promotional codes, or special offers are subject to additional terms (e.g., validity period, applicable products). We may cancel or modify promotions at our discretion.
Offers cannot be combined unless explicitly stated.

Third-Party Links & Services

The Site may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for their content or practices; please review their terms and privacy policies separately.
If you choose to use third-party services accessible via our Site, you do so at your own risk.

Disclaimers & Limitation of Liability

The Site and products are provided “as is” without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products, even if advised of the possibility of such damages.
Our maximum aggregate liability for any claim related to products or Site use shall not exceed the amount you paid for the relevant product or order.
Nothing in these Terms limits liability for death or personal injury caused by our negligence or any other liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless The Lace Lair, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to your use of the Site, violation of these Terms, or infringement of any rights of another.

Governing Law & Dispute Resolution

These Terms are governed by the laws of [Applicable Jurisdiction, e.g., India]. Any dispute arising under or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in [City/State], unless otherwise required by law.
For consumers in jurisdictions requiring alternative dispute resolution, we will comply with those requirements as applicable.

Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Failure or delay by us in enforcing any right under these Terms does not constitute a waiver of that right.

Contact Information

For questions, concerns, or to exercise your rights under these Terms, please contact us at sliporscare@gmail.com or via WhatsApp/phone at +91 77568 88462. Allow a few business days for a response.